Sam Car Detailing – Terms & Conditions

1. Services and Pricing

1.1 Sam Car Detailing reserves the right to update services and pricing without prior notice.
1.2 Final pricing is confirmed after a pre-service vehicle inspection.
1.3 A 25% surcharge applies if excessive pet hair, sand, or hazardous materials are present.
1.4 We may propose additional charges if your vehicle is significantly dirty or requires extra time due to its condition. Any price adjustments will be discussed with you before work begins.
1.5 All prices are in AUD and inclusive of GST.

2. Bookings and Access Requirements

2.1 Bookings can be made via phone, online form, or email.
2.2 Customers must provide:

  • Access to water and electricity

  • A suitable parking space next to the vehicle (front, side, or rear access)

Failure to provide access to any of the above will be treated as a same-day cancellation and charged accordingly.
2.3 While we aim to arrive on time, exact arrival times are not guaranteed due to traffic or weather delays.
2.4 Customers must be present at the time of service or notify us of any delays.

3. Cancellation & Rescheduling Policy

3.1 Cancellations made with less than 24 hours’ notice will incur a fee equal to 50% of the service cost.
3.2 Same-day cancellations or no-shows will incur a 100% cancellation fee (no refund).
3.3 Failure to provide required access to water, power, or parking will be treated as a same-day cancellation.
3.4 Rescheduling within 24 hours of the appointment will incur a $20 rescheduling fee.
3.5 Same-day rescheduling is considered a cancellation and subject to the same cancellation fees.
3.6 Cancellations or reschedules made with 24 hours’ notice or more will not incur any fee.
3.7 In the event of extreme weather, Sam Car Detailing may reschedule the booking at no extra charge. Refunds will not be provided in these cases.

This cancellation policy is in place to help retrieve lost time and financial (advertising, staffing and resource) costs/loss incurred from an empty appointment slot on such short notice. Any reschedules or cancellations with at least 24 hours notice, will be entitled to no fees incurred.

4. Payments

4.1 Full payment is due upon service completion unless requested in advance.
4.2 In some cases, full or partial prepayment may be required.
4.3 We accept cash and credit/debit cards (a processing surcharge may apply).
4.4 Credit card details may be securely held to enforce cancellation or no-show policies.
4.5 If payment is not made on the day of service, we reserve the right to pursue collection.

5. Hazardous Conditions Policy

5.1 If your vehicle is in a condition that poses a health or safety risk (e.g., sharp objects, bodily fluids, mold, broken glass, insect infestations, or other biohazards), we reserve the right to refuse service.
5.2 Any hazardous conditions must be disclosed at the time of booking.
5.3 If we arrive and deem the vehicle unserviceable due to undisclosed hazardous conditions, a call-out fee equal to 50% of the booked service will be charged.

6. Customer Responsibilities

6.1 Customers must remove all personal belongings from the vehicle, including the boot.
6.2 Inform us of any sensitive areas (e.g., aftermarket electronics, baby seats, or exposed wiring).
6.3 Notify us of any pre-existing damage before the service begins.
6.4 Ensure a safe and suitable workspace (flat surface, shade, or driveway preferred).
6.5 The customer agrees that failure to comply may impact the quality of the service and does not entitle the customer to a refund or rework.

7. Liability

7.1 Sam Car Detailing is not liable for:

  • Pre-existing damage or mechanical faults

  • Contaminants or defects that cause damage during cleaning

  • Issues arising from hidden compartments or modified components

  • Water/moisture damage after interior services

  • Any engine-related issues following engine bay detailing (when requested)

7.2 Our team is fully insured with Public Liability Coverage up to $5 million.

8. Satisfaction Guarantee

8.1 Customers must inspect the vehicle before the technician leaves.
8.2 Any concerns must be raised on-site. We are not responsible for issues reported after our technician departs.

9. Gift Cards

9.1 E-Gift cards are non-refundable, non-transferable, and not redeemable for cash.
9.2 Valid for 3 years from the date of purchase.
9.3 Can be used toward any service in our serviceable Melbourne areas.
9.4 A minimum service value applies (e.g., $149 or higher, depending on the service).

10. Refunds

10.1 Refunds will be provided only in accordance with Australian Consumer Law.
10.2 Any approved refund will be returned to the original payment method.
10.3 Refunds will not be issued for dissatisfaction unless a fault or failure under Australian Consumer Law is identified.

11. Collection Clause for Unpaid Balances

11.1 If a customer fails to pay by the agreed time, Sam Car Detailing reserves the right to recover the debt through a professional collection agency.
11.2 The customer agrees to be liable for all associated collection costs, including legal fees, agency commissions, and recovery charges.

12. Privacy & Security

12.1 Your personal information is collected, used, and stored in accordance with Australian Privacy Laws.
12.2 While we take all reasonable steps to secure your data, we cannot guarantee that unauthorized third parties will never gain access. You provide personal data at your own risk.

13. Contact Information

For questions, changes, or cancellations, contact us at: info@samcardetailing.com.au